FREQUENTLY ASKED QUESTIONS (FAQ)
We’re here to make your shopping experience effortless.
1. What is Adédàmolá Atelier?
Adédàmolá Atelier is a lifestyle and design brand offering high-quality interior pieces, bespoke home fragrances, and elegant fashion accessories that reflect luxury, culture, and craftsmanship.
2. Where are you located?
We are based in Canada but we serve clients globally through our online store and virtual consultations.
3. Do you offer worldwide shipping?
Yes, we ship internationally. Shipping rates and times vary depending on your location and the item ordered.
4. How long will my order take to arrive?
Domestic orders typically take 3–7 business days, while international orders may take 7–14 business days. You’ll receive a tracking number once your order is shipped.
5. What payment methods do you accept?
We accept major credit and debit cards, PayPal, Apple Pay, and other secure payment options available at checkout.
6. Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 24 hours of placement. Once processed, we are unable to make changes.
7. Are your products handmade?
Yes, many of our items—especially our interior pieces, candles, and accessories—are handcrafted with attention to detail and quality materials.
8. Do you offer custom or personalized products?
Absolutely! We can create custom interior accents, fragrances, or headpieces based on your preferences. Please contact us for bespoke requests.
9. How do I care for my Adédàmolá products?
Each product comes with specific care instructions. Generally, keep items away from direct sunlight and moisture, and handle with clean, dry hands.
10. Are your home fragrances and candles safe and non-toxic?
Yes. Our candles and fragrances are made from eco-friendly waxes, natural oils, and non-toxic ingredients, safe for home use.
11. What should I do if I receive a damaged or wrong item?
Please contact our support team within 48 hours of delivery with photos of the issue, and we’ll assist you with a replacement or return.
12. Do you offer interior design consultations?
Yes. We offer both in-person and virtual consultations to help you design, style, and elevate your home or space.
13. How can I book a consultation?
You can schedule your consultation through our “Book Consultation” page or by contacting us directly at support@adedamolaatelier.com.
CONTACT US
If you'd like to learn more about our products, services, or any special offerings, we'd love to hear from you. Our team is always happy to answer your questions, provide additional information, or guide you through anything you need. Please feel free to reach out to us through our contact us page, and we will respond as soon as possible. Your inquiries are important to us, and we're here to help you every step of the way.
